Datspire Returns & Refunds Policy

Version 1.1 · Effective date: 26 September 2026. This version applies to orders delivered to Australia, New Zealand, the United States and Canada.

1. Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this Policy limits those rights.

2. Faulty, damaged, misprinted, wrong or missing items

If your order arrives damaged, has a print or manufacturing fault, is the wrong item, size or colour compared with your order confirmation, or does not arrive, we will replace it or refund it at no cost to you.

To make a claim:

1. Email returns@datspire.com within 30 days of delivery (or within 30 days of the last estimated delivery date if the parcel never arrived) with your order number.
2. Attach clear photographs of the problem and of the packing slip or label, so we can raise the claim with our fulfilment partner, Printful, and its carrier.
3. Keep the item until we tell you whether it needs to be returned. In most cases we will not ask you to send it back.

We will confirm the outcome within 5 business days of receiving your photographs. A replacement is produced and shipped at no charge; a refund goes back to your original payment method and usually appears within 5–10 business days depending on your bank. If a fault appears later than 30 days, you can still contact us: the 30-day window is our claim process with Printful, not a limit on your consumer-law rights.

3. Change of mind, wrong size or wrong colour chosen

Every Datspire item is printed to order for you. We do not accept returns or exchanges for change of mind, or because you chose a size or colour that does not suit you. Please use the size guide and measurements on each product page before ordering. This does not affect your rights for faulty or incorrectly supplied items in section 2.

4. Cancelling an order

You can cancel or change an order only if production has not started; email support@datspire.com straight away with your order number. Once an item is in production it cannot be cancelled.

5. Refund method and timing

Refunds are made to the payment method used for the order, in the currency you paid. We cannot refund to a different card or account. Shipping charges are refunded when the whole order is faulty, incorrect or lost.

6. Contact

Datspire — sole trader business operating in Queensland, Australia — ABN 65 769 026 203

   Returns and claims: returns@datspire.com
   Orders and support: support@datspire.com